Looking to return or exchange?

If you don’t absolutely love your purchase, you can return it within 30 days after receiving it. The products must be in perfect condition, just like they were when you received them.

✓ Regular priced items
✓ Sale items
x  Panties and boxers

Return by mail

You can begin the mail-in return process online.
Please note: The customer is responsible for shipping the item back to us and related costs are covered by the customer. Please contact Customer Service for further instructions on how to make an international return.

1. Download return sheet

Start your mail-in return here to get the return sheet. Fill in ALL required information.

Attach and send to form in an e-mail to Subject line: “Return #ORDERNUMBER”

Print the filled-out return form and attached it to the packaging.

2. Prepare package

Pack the products together with the return sheet back into the original shipping box or a new one.

3. Shipping

Send the package to the address below with a courier service of your choice. They will provide you access to the tracking and insurance options. Make sure to provide all information from your return sheet and mark package as “refund”. Keep your tracking information until your refund has been processed.

We’ll process your return as soon as we receive it. Your will receive e-mail communication about the successful return and refund.

Return Address:
Mall of Norway
Postbox 54
5742 Flåm

Still have questions?

Send an email to

Customer Service is available Monday to Friday 08:00 – 16:00 (CET), with telefon hours Monday to Friday 11:00-15:00 (CET).

Lots of questions are already answered in our FAQ, check it out!