Customer Service

Self service

You can find answers to many of your questions right here on our website. From your account dashboard you can view your recent orders, manage your shipping and billing addresses, and edit your password and account details.

If you have questions related to delivery or return of goods, washing wool, washing down jackets, or size guides, you will find dedicated pages for each of these topics with useful information and advice.

Please visit our Knowledge base to find answers to all of the most common questions we receive at Customer Service.

Contact information

Customer service email address: [email protected]
Customer service telephone: +47 57 11 00 11
Our Customer Service is open Monday to Friday 08:00 – 16:00.