FAQ

Mall of Norway is based in Flåm and Ålesund – Norway.

Keep in mind that we have international shipping as well if you are based internationally.

The products are shipped from Flåm – Norway.

Keep in mind that we have international shipping as well if you are based internationally.

All international Visa, Mastercard, and American Express cards are accepted as payment methods.

Alternative payment methods are also available such as Klarna, PayPal, Stripe, and Vipps.

It is possible to cancel or change the order in the initial status before the parcel is shipped.

From that moment onwards cancelation or item change is not possible.

We would like to help you out.

Could you please describe the error message that is popping up so we would be able to

send more specific information to our Development team in order to resolve the issue the

shortest time possible.

The price that can be seen on the checkout page is total.

The VAT is included so there are no additional costs.

There are two ways to check the status of your order.

You can check the status at the customer area or confirmation email.

We offer free shipping for Norway on orders above 1200kr. For orders under the free-shipping limit, shipping costs vary according to shipment weight and size, as well as your location. Before you complete your transaction, the shipping cost is calculated and presented.

We use the shipping methods that are proving to be safe for our users minimizing the possibility of delay.

Shipping itself is a complex process that has separate costs at various stages which steadily add up, hence producing higher prices.

For example, labor must be paid when orders are fulfilled, fuel costs for transportation must be considered. Drivers must also be paid when delivering the parcels and the like.

Unfortunately, there is no such option.

We have a standard shipping option that requires from 3-5 days.

We are based in Norway and we have an international shipping option for international customers.

All international Visa,Mastercard and American Express cards are accepted as payment methods.

When your order has left Flåm, you will receive a shipping confirmation with a tracking number so you can trace your order on its way to you.

We are sorry for the inconvenience.

We will resolve the issue in the shortest time possible.

Kindly provide the following information:

1. Order number

2. Missing item description.

As soon as we receive the requested information we will resolve the issue the shortest time possible.

We use DHL as the most secure and efficient shipping company worldwide.

DHL Parcel International Standard provides shipping of parcels to over 220 countries. Business customers benefit from simplified postal customs clearance, reliable transit times with end-to-end tracking to key destinations using our global postal network, and our international shipping expertise.

We are sorry if your country is not listed as available for shipping via DHL.

Since they are constantly expanding the number of countries available for shipping we hope that your country get whitelisted in the near future.

Due to international regulations or special customs handling, we are unfortunately not able to process shipping to these countries through our webshop.

Afghanistan, Algeria, Armenia, Azerbaijan, Bangladesh, Belarus, Brazil, Chile, Costa Rica, Egypt, El Salvador, Georgia, Guatemala, Honduras, India, Indonesia, Iran, Iraq, Kazakhstan, Kuwait, Kyrgyzstan, Lebanon, Libya, Republic of Moldova, Morocco, Nicaragua, North Macedonia, Pakistan, Peru, Philippines, Qatar, The Russian Federation, Syria, Tajikistan, Tunisia, Turkey, Ukraine, Uzbekistan, Vietnam, The Republic of Yemen, Åland Islands.

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Shipping prices vary depending on the weight and size of the parcel, and your location. The shipping cost is calculated and displayed before you complete your order.

• If the products you order are in stock, we will usually ship your order within one business day.

• If the items are not in stock, we will contact you before proceeding with the order.

• If you order multiple items and some of them are not in stock, you can choose to part-ship right away or ship complete later. (This will result in two shipping charges.)

Expected time of delivery 5-7 business days. Please note delivery might take longer during periods of sales and public holidays.

International customers will receive SMS/E-Mail from DHL Express, please make the most of this flexible service to make changes to your shipment destination. By following the link from our shipping partner, you can select any of these options.

• Change to an alternative delivery address
• Collect your order from a DHL service point
• Going on a vacation? Place your shipment on hold until you come back home.
• Rescheduling your delivery to a day that works better for you.

All orders from mallofnorway.com are shipped from Flåm in Norway. If you live outside of Norway, you may have a different VAT and customs level when importing products to your country. Rather than you having to wait and worry about additional fees and invoices, Maill of Norway pays all VAT, taxes and duties on your behalf. We cover these costs and related fees by having a universal price including 25% Norwegian VAT.

Some countries have lower VAT, this difference is used to cover the costs to clear customs. This means that the price you see on our website, is the actual, total price that you pay. With shipping as the only additional cost.

We reserve the right to charge the cost of the handling that occurs when a package is not claimed(return shipping, shipping fee, etc.). Therefore, we charge a fee of 500 NOK if the package is not collected by the customer. Shipments are normally stored for no longer than 14 days by the post office before it is returned to us.

Therefore, please note that if you regret a purchase and wish to return the item, you must first pick up the package and then return according to the instructions further down on this page. Packages that are not collected, are not considered within the Right of Cancellation.