Terms & Conditions

Terms & Conditions

§ 1 General Rules

The online shop available at www.mallofnorway.com is being run by

  • Saga Souvenir AS
  • Org. nr.: NO 969 035 138 MVA
  • Address: Postboks 54, 5742 Flåm, Norway
  • Customer service: [email protected]

The terms used in these Terms and Rules have following definitions:

Personal data – all of the information about the physical human being identified or able to be identified by;

Work days – all of the weekdays from Monday till Friday, excluding the days off work.

Registration form – a form available in the Online Shop through which the Client shares his personal data, creates an account and is then enabled to purchase goods.;

Client – a physical human being enabled to purchase goods through www.mallofnorway.com, not connected directly with business or professional activity;

Consument – a physical human being interacting in a law enstricted activity not related directly eith business or professional activity;

Account – a personal Client account created after finishing the registration process, which enables the Client to purchase goods from the online shop;

Newsletter – a type of electronic leaflet, a magazine shared through electronic mail of the Seller including the information about the goods available in the Online Shop;

Seller – Saga Souvenir AS, Postboks 54, 5742 Flåm, Norway

Online shop – a shop under www.mallofnorway.com, from now onwards referred to as Shop;

Sides – the Seller and the Client;

Goods – items and units available for purchase in the Shop by the Seller;

Agreement – a sales agreement shared between the Seller and the Client without the need of a physical presence, via the online Shop;

Order – a proof of a will of the Client leading directly to sign the purchase Agreement specifying the kind, amount and the price of the goods.

The following Rules are aimed at the consumers using the Online Shop and describe the terms of use of the Shop.

  1. In order to use the Shop, the Client himself has to acquire access to an online device (computer or alike) with the proper online browser. Furthermore, the Client should own his own electronic mail access.

  2. Using the shop is possible only through the proper updated versjon of Internet browser of the Client, such as Edge, Safari, Google Chrome or Mozilla Firefox.

  3. The information about the Goods displayed on the website, their descriptions and technical details, as well as the prices, are understood as an invitation to sign the Agreement.

§ 2 The rules of using the shop

  1. The main condition required to use the shop is to complete the registration process within the Shop.

  2. The Client registration is free of charge.

  3. The Registration is completed when the Client fills in the form available at the Shop website.

  4. The Form includes the fields required and non-required to be filled in order to complete the registration process. The required fields are marked *.

  5. The Form requires sharing personal information necessary to create an account and process an Order.

  6. The main condition of registration is accepting these Rules.

  7. By completing the Registration process and creating an Account, the Client may express his will in receiving the Newsletter by ticking the box marked “I would like to be signed up to the Newsletter”. The Newsletter will not be send to the client otherwise.

  8. After completing and sending the Registration form and confirming it through the electronic mail of the Client the Seller will send the confirmation of completing the registration process and creating an Account. After this point the Client is enabled to purchase goods from the Shop without the need of further registration.

  9. Sale merchandise may not be returned after 10 days. Not returnable at any time: food perishables, lingerie, jewelry, pierced earrings, hair accessories, and any item marked Final Sale.

§ 3 Payments and prices

  1. f the Purchaser uses a credit or debit card to make the payment, the Seller may hold the funds on the card when the order is placed. The card will be charged on the same day the good is sent.

  2. The Seller may charge the Purchaser for the good from the time it is sent from the Seller to the Purchaser.

  3. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required.

  4. We never permanently store complete Credit Card details. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.

  5. The prices stated on the Website apply to orders placed on the Website. All prices are presented in NOK, EUR, USD or GBP, depending on the users shipping address. Outside of Norway, prices include VAT, customs fees, and local taxes, but not shipping fees. In Norway, prices include VAT, but not shipping fees, which are given separately.

  6. Depending on your country of residence, we provide payments through Klarna, Stripe, Paypal, and Vipps.

§ 3.5 Payments by Klarna

You may pay with your card, invoice and VIPPS, all payments go through KLARNA. Any questions related to payments through Klarna, should be directed to your local Klarna company. https://www.klarna.com/international/

If you pay by card, the amount is charged when you complete the purchase.
See Klarna’s Terms and conditions for your country here: https://www.klarna.com/international/

If you pay by invoice, the invoice will be sent to you from Klarna (not from Mall of Norway) and you can choose to split your payment if wish, unless otherwise agreed. In the event of non-payment, interest will be accrued at all times in accordance with the Delay Interest Act, as well as any recovery costs. Unless otherwise stated on the invoice, invoice and payment follow-up has been transferred to Klarna.

3.5.1 Privacy
In order to offer you the use of Klarna’s payment methods, we need to share some information about you with Klarna. This only happens if you selected Klarna as your payment method. Klarna uses the information to judge whether you would qualify to use their payment methods. The information used is name, address, email address, telephone number, payment history, and ordering information such as payment method, shipping type, order details, and the like.

The use of this information is regulated in accordance with current privacy laws and Klarnas Privacy Policy.

§ 4 Completing the Sales Agreement

  1. In order to conclude the Sales Agreement via the Shop the client should log onto his Account, chose the selected item in the Shop and chose the proper size and amount.

  2. By clicking on “Buy” or “Add to the basket” the Client accepts the chosen Goods with their description and price. The following are the technical steps (choosing the place of the delivery and the payment form) basing on the information displayed on the website.

  3. Choosing of the goods selected by the Client is completed when the items are added to the basket.

  4. During the process of ordering the Goods the Client is able to change the amounts and the selected goods right up until the moment of clicking “Order”. Following the information displayed on the screen the Client can do the changes.

  5. By clicking “Checkout” the Client accepts the size and the amount of the Goods, their description, the payment and delivery form and express the will to purchase the goods according to these Rules.

  6. At the moment of ordering the Goods the price displayed on the screen is viable for both Sides. The price cannot be subjected to any changes happening after the Order has been placed by the Client.

  7. The Seller is obliged to confirm the Order as soon as possible and send the Order number onto the Client e-mail address. At the moment of receiving the confirmation by the Client the Sales Agreement is concluded.

  8. The Seller confirms sending the Goods to the Client via his e-mail by sending the number of the delivery tracker, unless the Client will pick up the Goods personally.

  9. In the case of picking up the Goods personally by the Client the Seller will confirm the goods to be ready via proper information on the client’s e-mail.

  10. In case of not being able to process the order by the Seller due to the reasons of the Goods not being available at the Shop storage, the Seller will immediately inform the Client about the situation, no later than within the 30 days of placing an order. In case of the payment being done by the Client before receiving the information, the Seller is obliged to return the received money amount in full.

§ 5 Delivery of the goods

  1. The delivery takes place at the address given by the Client during the Order process.

  2. The Seller will realize the delivery via the courier company, with the mention of the pt 5.

  3. The price of the delivery is stated in the Ordering process and is dependent on the chosen way of delivery and payment, with mention of the pt 4.

  4. The Client cannot pick the goods in person at the Seller’s headquarters.

  5. The seller will deliver the goods including the invoice document.

  6. The delivery dates may vary depending on the information applicable to the specific goods. This information will be mentioned at the page where the goods can be ordered.

  7. The delivery dates are not applicable when the item is sent abroad – the dates and prices are then set individually with the Client.

  8. For all unclaimed packages, the Client will be debited all fees in connection with the shipping and return. We reserve the right to charge the cost of the handling that occurs when a package is not claimed(return shipping, shipping fee, etc.). We charge a fee of 500 NOK if the package is not collected by the customer. 

  9. Refusing to accept a shipped order for any reason, the Client will be debited all fees in connection with the shipping and return. The remaining value of the order will be credited to the Client’s bank account. 

  10. Delivery has occurred once the Purchaser or his/ her representative has taken possession of the item.

  11. If the delivery time is not stated in the ordering solution, the Seller shall deliver the goods to the Purchaser within a reasonable time frame and no later than 30 days after the order is placed by the customer. The goods shall be delivered to the Purchaser unless other, special arrangements are made between the parties.

  12. We are not allowed to send orders above 1000 RMB value to customers in China.

§ 6 Returns – Cancelling the agreement

  1. As his consumer right states, the Client can cancel the Agreement without reason in writing the latest of the 10 days since the products have been received.

  2. In order to resign from the Agreement, the Client can download the resignation form available on the website.

  3. The resignation should be sent onto the following address: Saga Souvenir AS, Postboks 54, 5742 Flåm, Norway

  4. The 10-day period mentioned in the pt 1 is starting from the moment the Products have been sent and if the subject of the Agreement is a service – from the day the Agreement has been signed.

  5. In order to keep the period mentioned in the pt 1 the Client should only send proper information by the time the period expires.

  6. In the case of resignation from the Agreement, the Agreement is deemed non-existent and the Client is released from any duties for the Seller. The statements of both sides remain unchanged, unless absolutely necessary. The return of the products should be done as soon as possible, no later than 14 days from the delivery.

  7. The right to cancel the Agreement is not applicable for the Client in the case of a) performing any actions by the Client, which are against the law, b) applicable to any data recorded via audio or audiovisually saved on the informatical data-carrying

    units after removing the original package of the Product, c) Agreements applicable to goods and services, for which the price, or the wage is dependent on the price movements at the finance market d) any specific information stated by the Client during the ordering process considering himself personally, e) services which cannot in any way be returned or their value drops due to the short product lifespan f) receiving press g) services within the area of hazard games.

  8. The Products returned by the Clients should be packed in a proper way to prevent them from being damaged in transport.

§ 7 Complaints for the goods and services different from those in the agreement

  1. In the case of the Clients being consumers, the Seller is responsible for any inconsistencies of the Goods from the Agreement as applicable to the local and national law.

  2. In the case of noticing by the Client that the product is different from the one mentioned in the Agreement, the Client can demand the product to be changed to the one in the Agreement by repair or replacement, unless both are impossible or exceed the costs.

  3. If the Client, for the reasons mentioned in point 2, cannot expect the repair or the replacement or the Seller cannot make up to that demand in a given time or if the repair would mean the Client being exposed to discomfort the client can demand a partial refund or cancel the Agreement. The client cannot cancel the Agreement if the difference between the Product and the Order is not relevant. When settling the time for the repair or the replacement, the Seller has to determine the kind of the products and the purpose of buying it.

  4. The notice about the difference between the Order and the Product can be placed at Saga Souvenir AS, Postboks 54, 5742 Flåm, Norway, or via e-mail: [email protected]

  5. The Client, in order to make a complaint, can use a complaint form available on the website.

  6. The Seller will make a response to the Client’s complaint no later than 14 days from receiving it via e-mail or any other form of contact suggested by the Client.

  7. If the Seller does not reply to the complaint in the given period, the complaint is seen as agreed to.

  8. We cannot guarantee that the colors appearing in the Webshop reflect the clothes’ colors in reality. The colors can be reflected in different ways depending on for example your computer or phone screen, graphic card, and computer settings.

§ 8 The complaints applicable to online services

  1. The complaints about the functioning of the Online Shop can be sent to [email protected]

  2. The complaint of any sort should include the name of the User, his or her full address, date, and the kind of the issue occurring within the functioning of the Shop.

  3. The Seller is obliged to respond to every complaint within 14 days from receiving it via e-mail unless stated otherwise.

§ 9 Terminating online services agreements

  1. The sides have the right to terminate the online services Agreement at any time through mutual agreement.

  2. The client can demand to terminate the online service agreement with 7 days notice. The notice statement should be sent in writing to: [email protected]

  3. The Seller can terminate the online services Agreement with 14 days notice if the data input by the Client proves to be unlawful.

§ 10 final agreements

  1. The Agreements made through the shop are applicable to the law and submitted in English.

  2. The Sides will make every effort to solve any inconsistencies in a friendly manner. If the issue cannot be solved thusly, it will be processed to the applicable jury.

  3. The Clients can gain access to these Rules at all time by the link at www.mallofnorway.com. The Rules are also available for viewing at the headquarters of the Seller, at Saga Souvenir AS, Postboks 54, 5742 Flåm, Norway

  4. The Seller has the right to edit and change the rules depending on the change of the company name, change of the headquarter, payment and shipment, costs, providing new services or change of the law within the realms of these rules.

  5. The Client will be informed about the change in these Rules with 30 days notice allowing him to acknowledge himself with it.

  6. The changed Rules are applicable for every Client if he or she agrees to use the Service after the change within the period of 14 days from the change being submitted.

  7. In case of changing the Rules, the Orders placed before the change will be processed accordingly to the Rules applicable at the time of placing the Order.

  8. Claims must be directed to the Seller within a reasonable time frame in accordance with Sections 9 and 10. The parties shall attempt to resolve any disputes out of court. If this is not successful, the Purchaser may contact the Consumer Council of Norway for mediation. The Consumer Council may be reached on (+47) 23 400 500 or at www.forbrukerradet.no

Last updated: 29.06.2020