Privacy Policy

PRIVACY POLICY & USE OF COOKIES

1. INTRODUCTION

This statement of data protection describes how Saga Souvenirs/Mall of Norway collects and utilizes personal data. The purpose is to give our customers insight into how we process your personal data.

2. COLLECTION OF PERSONAL DATA

We will register your personal data in the following situations:

  • When you shop items in our online store.
  • When you register for our newsletter.
  • When you shop in our store and items are to be shipped or in other cases when you specifically ask us to store your contact information to get in touch with you at a later time.

Information that we collect is:

  • Name
  • Address
  • Phone number
  • E-mail address

If you sign up for our newsletter through our webshop we will also store the following information:

  • IP-address
  • Time for signing up for the mailing list.
  • Information about you opening or reading each of our newsletters.
  • When purchasing items over the counter or from our web shop we will also store information about the financial transactions and details about credit cards.


3. USE OF PERSONAL DATA

3.1 SALE OF ITEMS IN STORE

Unless you ask us to store information with the purpose of being contacted, personal information is not used or stored. The exception is information regarding financial transactions that are stored in accordance to Norwegian law. If items are to be shipped later or by complaints/returns we will store data like name, address, phone number and e-mail address to be able to ship the items to you. This is information that will be shared with a third party like mail service or transport services to ship your items to you.

3.2 SALE OF ITEMS IN OUR WEB SHOP

If you buy items in our web shop, we will store and use your information to be able to send you the merchandise. This is information like name, address, telephone number and e-mail address. This information is only used to be able to ship your goods to you and for no other purposes. This is information that will be shared with a third party like mail service or transport services to ship your items to you.

3.3 MARKETING COMMUNICATION AND NEWSLETTER

When you register to receive our newsletter, information will be stored about you so that we can be able to send you e-mail with offers/campaigns or other marketing communication. This information is not used for any other purposes.


4. YOUR RIGHTS

4.1 ACCESS TO YOUR PERSONAL INFORMATION

You have the right to access what information we have stored about you. This can be done by sending an e-mail to: [email protected] We will get back to you as quickly as possible and within 30 days.

4.2 CORRECTING INFORMATION

If the information we have stored about you are wrong, you have the right to get it corrected. This can be done by sending an e-mail to: [email protected] We will get back to you as quickly as possible and within 30 days.

4.3 DELETING YOUR PERSONAL DATA

You have the right to get any personal data we have registered on you deleted. The exception is financial transactions that shall be stored according to Norwegian law. You can get your information deleted by e-mailing: [email protected] We will get back to you as quickly as possible and within 30 days.

For information stored for sending newsletters and marketing campaigns, you can unsubscribe at any time, and get your information deleted by following a link added to every newsletter or by sending an e-mail to: [email protected]


5. INQUIRIES

5.1 INQUIRIES IN THE STORE

For safety reasons, our store is surveilled by cameras. Recordings are stored by a third party, Kontorland. There is a data processing agreement between the parties. Recordings are deleted automatically after 14 days. The recordings will only be used in case of suspicions of theft or other criminal activities. In the case of these events, the recordings showing these events will be handed over to the police.

5.2 INQUIRIES BY E-MAIL

When you contact us by e-mail, this information, and if applicable -your personal information- will be stored in our e-mail system. This information will only be used to accommodate your inquiry. Each staff member has a responsibility to go through their e-mail accounts and delete e-mails that are irrelevant, and at least once a year go through their account, deleting any irrelevant content.

5.3 INQUIRIES BY TELEPHONE

When you contact us by telephone, information will be stored about time and duration of the call. When you contact us directly via mobile phone, time and duration of the call will be stored in the phone log. Information will not be stored or used for other purposes than statistics and cost management purposes.


6. THE USE OF COOKIES

Saga Souvenirs/Mall of Norway use cookies on our website. This is done to improve your experience of our website. By accessing our website, you accept the use of cookies. Most browsers are set to automatically accept cookies, or you can accept the use of cookies by acknowledging them during your first visit to our site. You can turn off the use of cookies in your browser and still access the website, but then functionality will not be optimal.

6.1 WHAT ARE COOKIES?

Cookies are small pieces of information stored by the browser on your mobile phone, tablet or computer. Every cookie belongs to a certain website and stores user settings, what pages you have visited or other information that enables the website to recognize you as a user.

6.2 WHAT DO WE USE COOKIES FOR?

Our website uses cookies to gather statistics and observe how users navigate through our website. This we do mainly to improve the user experience. These cookies and the collected data are anonymized and cannot be used to identify you as an individual.

6.3 HOW TO REVOKE YOUR CONSENT FOR THE USE OF COOKIES

If you have accepted the use of cookies, and want to revoke your consent, the easiest way to do this is by changing the settings of your browser. Here are some links to how you can do this in the most common browsers:

• Chrome ( https://support.google.com/chrome/answer/95647 )

• Firefox ( https://support.mozilla.org/no/products/firefox/protect-your-privacy )

• Safari ( https://support.apple.com/kb/PH21411?locale=fr_FR&viewlocale=no_NO )

• Safari for iOS (iPhone, iPad): (https://support.apple.com/no-no/ht201265 )

• Opera ( https://help.opera.com/Windows/12.10/en/cookies.html )

• Internet Explorer ( https://support.microsoft.com/nb-no/help/17442/windows-internet-explorer-delete-manage-cookies#ie=ie-10 )

7. CONTACT INFORMATION

All inquiries and questions regarding this privacy policy can be directed to:

Mall of Norway

Po. box 54

5742 Flåm

Tlf: +47 571 10 011

[email protected]